Sales Operations Manager

The Woodlands, Texas (US-TX) United States (US) 

Nexeo Plastics is a leading global thermoplastic resins distributor, representing quality products from world-class suppliers, and serving a diverse customer base across North America, Latin America, Europe, Middle East, Africa, and Asia.  From material selection to supply chain and inventory solutions, we go beyond traditional logistics to provide value-added services across many industries, including automotive, healthcare, packaging, wire and cable, 3D printing and more.  Our people, our passion, our global reach, and our technology platform allow us to create unique ways to reduce complexity in your business, identify efficiencies, and unlock value for suppliers and customers.  Nexeo Plastics facilities are ISO 9001 certified. We diligently observe a commitment to quality in all of our practices and adhere to a defined quality policy.

Basic Purpose

The Sales Operations Manager owns the systems, processes, and analytics that enable a global sales organization to execute efficiently and scale profitably. This role is central to improving forecast accuracy, driving sales productivity, and providing leadership with clear, actionable visibility into performance.

You will operate within the Commercial Excellence function, partnering closely with Sales, Finance, and IT to standardize processes, improve data integrity, and drive operating rigor across regions.

 Position Responsibilities

Sales Analytics & Performance Management

• Own reporting across revenue, margin, volume, pipeline, and activity
• Build and maintain dashboards for sales leadership and executives
• Analyze performance by region, customer, product, and rep to identify risks and opportunities

Forecasting & Pipeline Discipline

• Lead the NA forecasting process
• Enforce CRM hygiene, pipeline standards, and stage definitions
• Partner with sales leadership to assess risk, upside, and gap-to-plan

CRM & Sales Systems

• Administer and optimize CRM (Salesforce preferred), including account/territory structure, opportunity management, and user permissions
• Partner with IT on integrations, data integrity, and system enhancements

Sales Planning & Operations

• Support annual budgeting and ongoing performance tracking with Finance
• Manage territory design, account coverage, and sales capacity planning
• Maintain visibility into headcount, ramp, and coverage gaps

Compensation & Incentives

• Support design and administration of sales compensation plans
• Partner with Finance on commission calculations and plan governance
• Ensure alignment with volume, margin, and strategic account objectives

Process Improvement & Enablement

• Identify and implement process improvements across the sales cycle
• Standardize operating cadences (forecast calls, pipeline reviews, KPIs)
• Support onboarding and ongoing training on tools and processes

Other Tasks as assigned

Travel as needed 10%

Minimum Requirements (Education, Experience & Skills)

Required

• 5–8+ years in Sales Operations or Commercial Operations
• Strong Salesforce (or equivalent CRM) administration experience
• Advanced Excel; experience with BI tools (Tableau, Power BI, etc.)
• Experience supporting multi-region or field-based sales teams
• Proven ability to translate data into actionable insights

Preferred

• Experience in chemical, plastics, or industrial distribution
• Familiarity with margin-driven sales models (pricing, volume vs. profitability)
• Experience with sales compensation and incentive structures
• Exposure to global or multi-lingual environments

What Success Looks Like

• Accurate, trusted forecasting across regions
• High CRM adoption and data integrity
• Clear visibility into sales performance and drivers
• Efficient, error-free compensation processes
• Data-driven territory and account decisions

Core Competencies

• Structured, detail-oriented, and process-driven
• Analytical with strong business judgment
• Direct communicator with sales leadership
• High accountability; enforces standards
• Execution-focused with continuous improvement mindset

Nexeo Plastics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.  Additionally, Nexeo Plastics participates in the E-Verify program to ensure employment eligibility of newly hired employees where required.