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Corporate Account Solutions Specialist

Date: Sep 13, 2021

Location: Remote, OH, US, 43016

Company: Nexeo Plastics

Remote, Ohio (US-OH) United States (US) 

 

Nexeo Plastics is a leading global thermoplastic resins distributor, representing quality products from world-class suppliers, and serving a diverse customer base across North America, Latin America, Europe, Middle East, Africa, and Asia.
From material selection to supply chain and inventory solutions, we go beyond traditional logistics to provide value-added services across many industries, including automotive, healthcare, packaging, wire and cable, 3D printing and more.
Our people, our passion, our global reach, and our technology platform allow us to create unique ways to reduce complexity in your business, identify efficiencies, and unlock value for suppliers and customers.

 

Nexeo Plastics facilities are ISO 9001 certified. We diligently observe a commitment to quality in all of our practices and adhere to a defined quality policy.

As a Corporate Account Solutions Specialist, you will be partnered with Corporate Account Managers (CAM) and be assigned strategic and global corporate accounts to drive growth and profitability. You will be responsible for entering and managing the customers’ orders completely including all problem solving and follow up. You will work closely with the Corporate Account Manager and interface with multiple departments within Nexeo Plastics as well as with the customer directly to exceed the needs of the customer and the Corporate Account Manager.

 Position Responsibilities:

  • Provide premier service and support to our top strategic and global accounts.
  • Work closely and in partnership with the sellers and CSRs who support the local corporate account locations.
  • Adhering to standard work procedures, manages customer orders from inception to close; provides pricing and delivery information; enters orders into SAP, confirms orders and delivery dates and follows-up on all customer orders and inquiries. 
  • Assist the CAM during the quote process from start to finish, including pre-quote analysis, pre-quote conference calls, data gathering, submission of quote, and award implementation (CDF’s, Opportunities, CSP’s, Supports, Credit, CPI’s).
  • Work closely with Corporate Account Manager to ensure all customer needs are met.
  • Receive and track corrective action notice for your accounts. Review them with the Corporate Account Manager and respond back to the customer with a professional and timely action.
  • Independently manage customer price requests on new products that are not currently on their price letter.
  • Partner with Corporate Account Manager in completion of strategic account plans. Work closely with the Corporate Account Manager to provide the tools needed to create, manage and meet their account budgets.
  • Support Corporate Account Manager with monthly account reviews.
  • Maintain integrity of customer master data

Position Qualifications

  • 5 years of experience in Customer Service, Purchasing, or Sales
  • Must be proficient in Salesforce.com
  • Expert level experience with SAP
  • Demonstrated ability to successfully manage and balance priorities for multiple projects simultaneously
  • Ability to work in a fast paced environment with customer facing deadlines
  • Strong communication and leadership skills
  • Excellent interpersonal skills and ability to develop lasting working relationships and deep trust with customers and Corporate Account Managers
  • Customer focused
  • Team player and a strong business acumen
  • Critical Competencies
    • Business Acumen
    • Customer Focus
    • Problem Solving
    • Organizing
    • Process Management
    • Interpersonal Savvy

Nexeo Plastics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Additionally, Nexeo Plastics participates in the E-Verify program to ensure employment eligibility of newly hired employees where required.

 


Nearest Major Market: Columbus
Nearest Secondary Market: Dublin