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Customer Solutions Associate

Date: Aug 28, 2021

Location: Portland (Remote), OR, US, 97035

Company: Nexeo Plastics

Portland (Remote), Oregon (US-OR) United States (US) 

 

Nexeo Plastics is a leading global thermoplastic resins distributor, representing quality products from world-class suppliers, and serving a diverse customer base across North America, Latin America, Europe, Middle East, Africa, and Asia.  From material selection to supply chain and inventory solutions, we go beyond traditional logistics to provide value-added services across many industries, including automotive, healthcare, packaging, wire and cable, 3D printing and more.  Our people, our passion, our global reach, and our technology platform allow us to create unique ways to reduce complexity in your business, identify efficiencies, and unlock value for suppliers and customers.  Nexeo Plastics facilities are ISO 9001 certified. We diligently observe a commitment to quality in all of our practices and adhere to a defined quality policy.

 

 

 

Responsibilities 

 

  • Provides excellent customer service while handling routine and non-routine customer telephone calls and email inquiries.  

  • Adhering to standard work procedures, manages customer orders from inception to close; provides pricing and delivery information; enters orders into SAP, confirms orders and delivery dates and follows-up on all customer orders and inquiries. 

  • Partners with designated sales team members (sellers) to foster strong customer relationships in an effort to grow the business; notifies sellers of inconsistencies and identifies improvement opportunities. 

  • Interacts with customers, plants, freight companies to process orders and provides support for order resolution; expedites orders as necessary and ensures customer profiles are consistently maintained and updated. 

  • Manages reports in SAP, checks for stock availability, generates invoice corrections, submits corrective action requests and processes return authorizations. 

  • Works closely with various departments within Nexeo, including but not limited to, purchasing, credit and plants to resolve order issues and delays. 

  • Ensures client satisfaction by managing key business relationships and consistently delivering value added service; provides a positive and professional customer experience at all times. Communicates customer feedback to management including any signs of dissatisfaction. Consistently achieves successful feedback ratings on audits, scorecards and from customers, sellers and management. 

  • Performs other duties as assigned.   

 

Qualifications 
  

  • Associate’s degree preferred.  A combination of education and experience will be considered. 

  • A minimum of three (3) year’s of customer service experience required, preferably in a distribution environment. 

  • Excellent verbal and written communications skills. 

  • Experience working in a fast-paced, high volume environment. 

  • Proficiency with the MS Office package, including Sharepoint; SAP and Salesforce experience highly desired. 

  • Demonstrated ability to prioritize, problem-solve and multi-task. 

  • Successful candidates will strive for customer satisfaction and have the desire and ability to develop relationships with customers and sellers. 

Nexeo Plastics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.  Additionally, Nexeo Plastics participates in the E-Verify program to ensure employment eligibility of newly hired employees where required.

 


Nearest Major Market: Portland Oregon