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Customer Solutions Representative Nordics

Date: Jan 1, 2022

Location: Barcelona, B, ES, 08940

Company: Nexeo Plastics

Nexeo Plastics focuses on serving and connecting customers of any size and across a wide range of end markets with world-class thermoplastics suppliers. 

With over 40 years of experience and extensive knowledge of the polymers industry, we walk along our customers all the way from material specification to final application approval, becoming an integral part of the value chain.

Primary Responsibilities:

 

  • Processing incoming customer requests and orders. 
  • Checking the orders against the customer and purchase order agreements.
  • Responding to customer product inquiries and issues in a timely manner. 
  • Liaising with the logistics department to prepare and arrange the execution of the shipment of the goods and monitoring outbound activities.
  • Assure correct pricing of the customer orders, invoicing timely and accurately.
  • Handling the complaints and returning shipments.
  • Monitoring the credit situation of the customer and liaising with the credit department and the sales team.
  • Supporting and interfacing the Sales Representatives.
  • Working efficiently with all internal departments and with external parties.
  • Maintaining, updating and filing the customer documents, record and internal documents.
  • Able to balance competing demands and prioritize.

 

Primary Requirements:

  • Bachelor degree in Business Administration, Marketing, Economics or related field is preferred.
  • Fluent in Swedish and English with excellent communication skills. Knowledge of other Nordic languages will be an asset.
  • Minimum of 2 years of Customer Service experience within a similar position/industry is a plus.
  • Experience in MS Office tools, ERP (SAP) and Salesforce.com experience is an asset.
  • Striving for exceptional customer satisfaction.
  • High attention to detail.
  • Fast learner and driven to action.
  • High performance culture in complex business scenarios.
  • Ability to prioritize and balance competing demands.
  • Competency in adapting to regularly changing conditions.
  • Consistently delivering business results.